How To Sue A Hotel

Last Updated On 4th February 2026. Whether visiting for pleasure or business reasons, hotels should be secure environments of convenience and comfort. Unfortunately, this is not always the case. If a hotel fails to ensure your safety and you suffer injuries as a result, you could be wondering how to sue a hotel after an accident. Fortunately, our helpful team is here to guide you through this process, ensuring that a sense of justice is achieved. Whether your injuries resulted due to a slip and fall, defective furniture or an uneven surface, we could help you hold the responsible party to account.

At How To Sue, our advisors are available 24 hours, 7 days a week to answer questions from people just like you. Through our free services, you could receive a case check to assess the strengths and weaknesses of your claim. Following this, you could be connected with one of the specialist No Win No Fee solicitors from our panel to start your hotel injury claim. As experts in public liability claims, our panel of talented solicitors are equipped to achieve the settlement you deserve.

To learn more about how to sue a hotel for an injury, please get in touch with our friendly team:

We are here to help you

Here at How To Sue, our expert advisors are on hand 24 hours a day 7 days a week to assess your compensation claim. Should you require free legal advice we can connect you to a specialist solicitor.

Call us on 0800 408 7827Start your claim

Choose A Section

  1. How To Sue A Hotel For Personal Injury
  2. Examples Of Accidents In A Hotel
  3. How Much Compensation Could I Get In A Claim Against A Hotel?
  4. How To Sue A Hotel For A Data Breach
  5. Do No Win No Fee Agreements Cost Less Money?
  6. Learn More About How To Sue A Hotel

How To Sue A Hotel For Personal Injury

To sue a hotel for a personal injury, you must be able to demonstrate that you suffered injuries due to the negligence of a hotel. In essence, you’ll need to fulfil the following criteria:

1. You Were Owed a Duty of Care

Another person, business, or organisation must have owed you a legal duty of care such as a hotel or a travel company. This ultimately means that they were responsible for taking reasonable steps to ensure your health and safety in the hotel.

2. That Duty of Care Was Breached By A Hotel

You must be able to demonstrate that the duty of care was breached. This may occur if the party that’s responsible fails to act as a reasonable business would have done, such as by failing to perform repairs, ignoring hazards and failing to clean up spills.

3. You Suffered an Injury or Illness

You must have suffered a physical injury, psychological injury, or an illness to be eligible to claim. This can range from minor injuries to more serious or long-term conditions, such as sprains, strains, fractures and serious paralysis injuries.

To learn about your eligibility to claim today, feel free to contact our helpful advisory team.

Examples Of Accidents In A Hotel

Accidents in hotels can occur in many different scenarios, due to many different errors and omissions. As such, please see the following examples and how hotel injury claims could arise as a result:

  • A hotel could fail to repair broken flooring in the hotel lobby, despite being made aware of it by staff members. A guest could trip and fall on the broken flooring, resulting in multiple chipped teeth, facial scarring and broken arm injuries.
  • The owner of a hotel could fail to perform regular maintenance checks on the machines at the hotel gym. A leg press machine could malfunction whilst a guest is using it, causing serious crush injuries. The guest could also suffer psychological injuries from the experience such as anxiety and PTSD.
  • The restaurant at a hotel could fail to implement good hygiene practices, causing chefs to contaminate utensils with uncooked meats. Several guests could suffer salmonella food poisoning, with symptoms such as severe vomiting and abdominal pain.
  • A hotel could fail to clean a spillage in a busy hallway, despite being made aware of it. A guest could slip and fall on the spillage due to no wet floor sign being present, resulting in serious head and neck injuries.

Please note that the above list is not exhaustive, and hotel accidents can take many shapes and forms.

Evidence

You can support your claim of personal injury by gathering evidence. For example:

  • CCTV footage of your accident
  • The contact details of anyone who saw the accident take place. They might be able to give a statement later on.
  • Photos of the accident area, or of your injuries
  • Medical records. For this reason, it’s important that you seek medical attention if you’ve been injured.

For free legal advice on the evidence you could collect, speak with an advisor today. They could also offer you general legal advice on how to sue a hotel.

A guest checks into a hotel with a credit card being taken by the receptionist

How Much Compensation Could I Get In A Claim Against A Hotel?

The amount of compensation you could get in a claim against a hotel will be calculated on a case-by-case basis. As such, the severity of your injuries, your recovery period, and the overall impact on your quality of life will be taken into account.

If your hotel injury claim is successful, you could be awarded general damages to compensate you for physical and mental pain and suffering. General damages are typically calculated by a solicitor using a copy of the Judicial College Guidelines (JCG). This widely used publication is commonly used by legal professionals as it contains compensation guidelines for a variety of injuries.

All figures in the table below, apart from the first entry, have been taken from the JCG. Please be aware that they are merely guidelines, and do not guarantee how much you could be awarded.

Area of InjuryCompensation bracket
Multiple severe injuries with financial losses such as lost earnings and medical expensesUp to £250,000+
Ankle (b) Severe£38,210 to £61,090
Arm (c) Less Severe£23,430 to £47,810
(g) Less Serious Hand Injury£17,640 to £35,390
Knee (b) Moderate (i)£18,110 to £31,960
Wrist (c) Less Severe£15,370 to £29,900
Post-Traumatic Stress Disorder (PTSD) (c) Moderate£9,980 to £28,250
Psychiatric Suffering (c) Moderate£7,150 to £23,270
Toes (d) Serious Toe Injuries£11,720 to £16,770
Minor Brain or Head Injury£2,690 to £15,580

Can I Claim For Financial Losses?

Yes, you could claim for financial losses if your case is a success. Through the award of special damages, you could receive reimbursement for monetary losses you may have suffered due to your injuries.

Examples of special damages can include the following:

  • Loss of earnings, including a current or future loss in income, pension contributions, medical schemes, overtime pay and bonuses.
  • Medical expenses, such as prescriptions for painkillers, therapy costs, bandages, crutches, ointments and casts.
  • Care expenses, encompassing the cost of professional help with cooking, nursing, dressing and cleaning.
  • Home modifications, such as the cost of chairlifts, new doors, wet rooms and new grips to accommodate permanent injuries.
  • Travel expenses, such as fuel and public transportation costs from travelling to and from medical appointments.

Special damages must also be supported with evidence in the following forms:

  • Invoices
  • Receipts
  • Payslips
  • Bank statements

For more information about claiming for financial losses, please contact our advisors today.

We are here to help you

Here at How To Sue, our expert advisors are on hand 24 hours a day 7 days a week to assess your compensation claim. Should you require free legal advice we can connect you to a specialist solicitor.

Call us on 0800 408 7827Start your claim

How To Sue A Hotel For A Data Breach

A version of the Data Protection Act 2018 that has been updated since the UK left the EU sits alongside the UK General Data Protection Regulation (UK GDPR) as the pieces of legislation that protect personal data in the UK. Personal data is any data that is stored physically or digitally and can be used to identify a natural person, either alone or when combined with other information.

A personal data breach is an incident that occurs which affects the integrity, confidentiality or availability of personal data. If you’re harmed by a breach that was caused by the failings of a data controller or processor, then you may be able to claim compensation.

Below are some examples of how a personal data breach could affect you:

  • The hotel fails to keep its security systems up-to-date. As a result, a hacker is able to obtain your debit card information and steals money from your account.
  • An email confirming your stay containing your full name and address is sent to the wrong recipient, and this person does not have the authorisation to view this information.
  • An unencrypted laptop containing guests’ booking information is left on a train.

For more information on how to sue a hotel for a data breach, speak with an advisor today. You could be connected with a solicitor from our panel to work on your claim.

Do No Win No Fee Agreements Cost Less Money?

Having established how to sue a hotel, you may be interested in pursuing a claim and recognise the advantages of doing so with the help of a lawyer. However, you might be concerned about the prospect of funding their work in the traditional way.

No Win No Fee agreements are a way of funding legal representation. With one in place, you don’t need to make any upfront or ongoing payments to your lawyer.

If you’re awarded compensation, then your solicitor will deduct a success fee from your settlement, which is capped by law. If you lose your claim, you don’t pay this fee and you also don’t pay your lawyer for their services.

Speak To Us About To Sue A Hotel

Allow us to help you connect with a No Win No Fee solicitor today. Or simply speak with an advisor today for more information on how to sue a hotel. You can:

Learn More About How To Sue A Hotel

We hope this guide has helped explain the personal injury claims process. As well as information on how to sue a hotel, we also provide the guides below:

You might also find these external guides useful:

If you have any more questions on how to sue a hotel, please don’t hesitate to get in touch.

Article by Wat

Edited by Sto